Business owners and managers are under increasing pressure to perform. Never has there been a better time to practice good people motivation and management techniques. Lack of employment security and flexible working contracts have reduced the level of loyalty, so more emphasis needs to be placed on building positive relationships with people. Traditional carrot and stick management techniques no longer work. This guide is designed to show how to nurture and develop staff to deliver high performance. The book explores: how to designate, analyse and apportion costs to provide an understanding of resources; how to design an effective budget for a department or organization; the techniques for effective budgeting; and the importance of budgetary control and its relationship to the performance of an organization.

There have been a number of studies to determine the factors that motivate people at work, including in February 2000 information from the Chartered Institute for Personnel and Development about what people want in their job. Over the years, the messages have all been remarkably similar yet during the late 1990's Britain experienced industrial action from whitecollar workers in two of the most stable industries, airline and banking. This suggests that the messages and lessons of the past years still are being ignored!

 

About the author Introduction How to use this guide What this guide covers What you will learn from this guide Chapter one Self Awareness - Know yourself Personal Filters Assertive, Passive and Aggressive behaviour Aggressive people Passive people Assertive people Personal behaviour I'm OK, You're OK In summary Chapter two Trust and Leadership Delivering trust Tips for developing trust Building trust and leadership Developing leadership for motivation In summary Chapter three Understanding motivation Background to motivational management What motivates different people The motivation cycle Workplace opportunities for motivation Identifying motivational opportunities In summary Chapter four Motivating through Delegation and Empowerment Effective delegation Steps to effective delegation Other delegation problems Empowerment Empowering people for better performance How to check for real empowerment In summary Chapter five Motivating through Feedback How to give non-monetary rewards to your staff Giving effective feedback Motivational feedback Developmental feedback Feedback summary In Summary Chapter six Handling Conflict Behaviour during conflict Stages in resolving conflict Discovery Negotiation In summary Chapter seven Achieving commitment to Organisation Goals Introduction to performance management Setting objectives Communicating objectives A balanced view of objectives Creating balanced objectives In summary Chapter eight Motivating through appraisals Performance appraisal Effective appraisal meetings Scheduling regularity for appraisals 360 degree appraisal Work design and performance Performance related pay In summary Chapter nine The Big Picture A Check List for motivating your people A Check List for managing people's performance Why Performance Management fails Who said managers have it easy? Other Guides in the series 1 35

 

The Easy Step by Step Guide to Motivating Your Staff for Better Performance by Brian B. Brown
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